All customers are eligible to the statutory ‘cooling-off’ period for online sales. This means, if you decide you no longer want the service(s) you ordered, for whatever reason, and provided you have not yet sent your product samples to our lab, we can arrange a full refund on your order.
Orders cancelled after samples have been sent to our lab, whether they have arrived at the lab or not, will be subject to a 25% cancellation fee.
Once the testing is actually underway in our lab, this constitutes delivery of the service (even if results have not yet been generated) and a refund cannot be issued at this stage.
Damaged/Missing Samples
In instances where samples sent to our lab go missing in the courier network, or are damaged to the point where testing cannot reliably be carried-out at our lab, it is the buyer’s responsibility to arrange another sample to be sent to our lab.
Accreditation
Where an accreditation subscription is purchased alongside testing, the same cancellation policy above applies to both the testing fees and the subscription fees.
If the sample(s) fail testing, then you will be invited to submit another sample (from a different batch) for re-testing (free-of-charge) on the failed test category.
If this sample also fails, you will be refunded for the subscription fee in full (and this will be cancelled for future periods, also), but test fees will remain non-refundable. We will not publicly publish the results of accreditation-linked testing, and will only ever deliver these privately to you/your organisation.
Accreditation testing and the subscription fee covers for 12 months of use of our accreditation mark/score. Retesting is required every 12 months – with an applicable test fee discount of 50% from current pricing – and subscriptions will be re-charged automatically, every 12 months.
Subscriptions can be cancelled at any time (in terms of preventing subsequent charges), but are non-refundable past the point of tests being performed for the period to which the subscription relates.
If a subscription is cancelled for subsequent periods/payments, you can remain using the Verifier Lab accreditation mark until the date of expiry on the current, active subscription. But must immediately cease use of the accreditation mark when the current, active subscription period expires (this includes immediately ceasing use on any current product packaging, websites, marketing materials, and other publicly-visible assets).
Publication of Test Results
All non-accreditation linked test submissions (by consumers) will have results published publicly in our database, accessible via verifierlab.com, and shared to our mailing list via email. There is no option for consumer-purchased test results to be held privately – we feel this helps us to achieve our goal of informing as many consumers as possible about reputable and safe supplement brands/products.
Accreditation-linked (commercial) test results will never be shared publicly, at least not without the express, written permission of the Buyer.